DELIVERY & RETURNS

Delivery


At Tigga Towers we send all our orders using DPD Local Couriers. This way we can ensure your order is track-able and secure.


We aim to ship small orders within 2 - 3 working days and larger items within 5 - 7 working days. 


If you need something sooner please call us and we will endeavour to help. 


The 48 hour service offered is subject to order being received by Midday and calculated on working days Mon - Fri. Any order placed over a weekend with be counted as an order received on a Monday.


Occasionally during busy periods we may not be able to ship your Tower within 3-5 days, this is because the Towers are handmade and we may be waiting for certain parts of the Tower to come in to stock. We will contact you if this is the case and give you an estimate for dispatch.


Once shipped your order should arrive within 24 hours.

UK Delivery

Delivery costs are calculated at checkout and will be dependant on the weight of the order. 


DPD Local will provide you with an hour delivery slot on the day of delivery and require a valid mobile phone number and/or email address.


For deliveries to remote areas of the UK such as the Offshore Islands, Scottish Highlands, Isle of Man etc. please allow an extra couple working days.


Delivery estimates are subject to factors out of our control, but you will receive full tracking information from our courier to keep you updated of any local issues.


The larger Tigga Tower models may be delivered on a Pallet; please inform us if you live down a road that may have restrictive access for a lorry.


Alternatively you can arrange to collect an order from a show that were exhibiting at. Please call on 01932 481 524 to make the necessary arrangements.

Overseas Delivery

Europe


Delivery costs are calculated at checkout before placing your order and will be dependant on the weight of the order. Please note, this will not include any customers or import duties that may be payable in your destination country. 


DPD Local will provide you with an hour delivery slot on the day of delivery and require a valid mobile phone number and/or email address.


Rest of the World


Delivery costs are calculated at checkout before placing your order and will be dependant on the weight of the order. Please note, this will not include any customers or import duties that may be payable in your destination country. 


DPD Local will provide you with an hour delivery slot on the day of delivery and require a valid mobile phone number and/or email address.


Payment & Taxes


All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

RETURNS


Please inspect your goods thoroughly as soon as possible after delivery. If your order arrives damaged or faulty please inform us within 5 days of receiving the order.


If your order is clearly damaged on delivery, we would advise you to inform the delivery driver, make a note on the delivery document and contact us as soon as possible.


In the event your wish to return your order due you are covered under the 'Distance Selling Regulations'. Returns must be notified in writing and sent via a 'tracked' service. All packaging and labels must be in tact. Once received your order will be refunded. Shipping will not be refunded unless item is faulty as per 'Sale of Goods Act'.


Tigga Towers are covered by a 2 year Guarantee - Click here for more info.